Terms
TERMS OF USE
Membership Subscription Agreement Terms & Conditions
All users of this Site agree that access to and use of this Site is subject to the following terms and conditions and other applicable law.
You agree that by using this Site, you are at least 18 years of age, or visiting under the supervision of a parent or guardian, and legally able to enter into a contract.
It is your responsibility to review these Terms of Use periodically. We may revise these Terms of Use at any time without notice to you.
General
This website, www.carlyraecreative.com (the “Site”), is owned and operated by Carly Rae Studio (sometimes referred to as “COMPANY,” “we” or “us”). By accessing the Site, all websites owned by Company that direct to this Website, and all social media groups used by Company, you agree to be bound by these Terms of Use and to use the Site in accordance with these Terms of Use, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products available through the Site or from Carly Rae Studio.
Please read these Terms of Use carefully to understand our terms regarding your use of the site. If you do not agree with our terms, your choice is not to use our Website. By accessing or using this Website, you agree to the Terms of Use. These terms may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the terms periodically for updates.
Applicable for New and Renewing Members
We will never discriminate based on your race, color, religion, national origin, sexual orientation, gender, marital status, age, physical or mental disability, or because you receive public assistance.
Carly Rae Creative reserves the right to deny or remove membership for anyone or to ban anyone from future access to our non-paid and/or paid resources and site areas.
Code of Conduct
We treat our Members, Clients and followers with dignity, respect, integrity & professionalism. We expect the same in return. We will not allow abusive, unkind, disrespectful, unprofessional or antagonistic treatment on the part of a Member towards anyone on our team or towards other Members – ever. We have the sole right to determine the conduct at our discretion, to conduct an investigation, and to make a determination as to the outcome. Members may be suspended during the investigation. This type of behavior (whether in emails, on the phone, social media, in person, or by any other means) will result in the immediate cancellation & blockage from services – for life, with no refunds given.
We have a general policy of declining to partner with or to accept Memberships from other businesses or business owners or individuals who are in a significantly similar business niche or offer significantly similar services to that of Carly Rae Creative.
When signing up for a membership plan, it is implied that you have read, agreed and accepted the above and the following terms and conditions:
Cancellation
Cancellation is done on the part of the member by following these steps:
All cancellations and payment method changes must be made at least 48 hours prior to your renewal date to be effective.
You can cancel your membership anytime (by logging in -> going to settings -> credit card info-> active subscriptions) or you can request for a member of the Carly Rae Creative team to cancel your membership at any time. If you request a team member to cancel it, please give us a minimum of 48 hours notice before your membership automatically renews. Once canceled you will continue to have access to the membership portal and facebook group until your next renewal date.
*Please note that a failed billing does suspend your access to benefits, but does not future billing attempts. Only following the above 2-step process will cancel your billing.
If you cancel after purchasing a yearly membership, there are no refunds given.
All membership levels are auto renewal. Please make a note and set a reminder when you are due for your billing because its automatic and no refunds are issued after renewal.
Current Carly Rae Creative Members
If you cancel your monthly subscription with Carly Rae Creative, or your billing fails and you do not respond to the billing systems and/or our reminders, you will lose your current rate, any discounts, all access and status. Members will also be removed from group privileges and access to the any tools provided to group members only. If the doors are closed to new Members, then no new monthly memberships are being offered at that time. Once cancellation occurs, members will be given the option of re-joining when enrollment reopens, and only if the member left in good standing. Good standing is defined as consistent in payments and showed that they did abide by the code of conduct.
All subscriptions are automatically renewed after your yearly/monthly subscription expires.
Member agrees to be automatically billed and renewed every month/year on their anniversary date at the regular membership investment or the special rate according to the rate plan originally signed up for.
Your billing, cancellation and any updates are your responsibility. You will be notified if there is a failed billing attempt. If your card needs to be updated please follow the directions you receive. Our failure to send you a link does not remove the responsibility on your part to make sure your Membership fees are paid in full and on time. Please make sure that you have whitelisted the billing systems’ email reminders for your renewal. We reserve the right to deny renewals for failed payments, to require pre-payment, and to decline Membership to anyone (please see above).
Yearly Members
This applies only to members who are paying on a yearly basis: All terms and agreements apply to you. Member agrees to be automatically billed and renewed every year at the regular membership investment or the special rate they originally signed up for.
Please note that when you sign up with us for a year at the regular rate or special rate there are no refunds and you will be a member for a full year and have access to all benefits. You may cancel any time during your current subscription and you will not be billed the following year, as long as it is before you are to be billed for the new year. Please make note, there are no refunds once you sign up for a year or if you are automatically renewed there are no refunds until the end of your yearly subscription.
Failed billing
As per our terms of service you AGREE that Carly Rae Creative may continue charging you for any service or product provided under your billing account UNLESS you have terminated your membership to the service and/or product, or we determine that we no longer wish to provide services to you.
In the event that a member fails to make agreed upon yearly automatic payment or payment was denied from the payment processor, your membership will be suspended immediately and all access to all Member benefits and privileges will also be suspended. It is your responsibility to make sure your payments are being honored by PayPal Subscriptions/Your Credit Card/Bank. If payment has not been received within 5 calendar days after the first declination, your Membership may be cancelled by us and only renewed at our discretion.
Please note, if you allow your membership to expire or we have a failed transaction and you wish to continue to be a Member of Carly Rae Creative, you will be required to sign up again at the regular member fee and any previous specials you may have had will be terminated.
afUpon the second (2nd) failed billing attempt, we reserve the option to require pre-payment or to block future Membership to our programs or access to our services.
Membership fees are Non-refundable.
Cancellation MUST be done no later than 3 business days prior to your next yearly membership fee is due to be sure your account is not debited. If you DO NOT cancel before your membership period expires, you will automatically be renewed and billed for a full quarter/year at the regular membership fee or at the special rate you signed up for. No refund will be allowed once billing takes place.
Once membership fees have been renewed, the payment process is irreversible so PLEASE make sure you cancel before you are renewed again.
Cancellation of Membership by Carly Rae Creative
Membership may be cancelled by Carly Rae Creative for any reason, at any time, at the sole discretion of Carly Rae Creative. Membership will be cancelled if Member-only resources are shared by the Member or his or her support team with any non-paying person or organization. Membership will be cancelled if the Member or his or her support team is rude, unkind or otherwise antagonistic to any person on staff with, or anyone associated with, Carly Rae Creative. Membership will be cancelled if the Facebook Group is misused in anyway. Membership will be cancelled if we determine that a Member or his or her team is using someone else’s work without proper credit or attribution. If Membership is cancelled by Carly Rae Creative due to any of the reasons above, we reserve the right to refuse refunds and the Member may be blocked from all future participation in Membership, and/or publicly accessible resources, and/or groups.
Member Benefits
It is the member’s responsibility to immediately notify Carly Rae Creative of any benefit they wish to utilize that is not functioning properly making it inaccessible: Ex. workshop videos, download files, or any other benefit that has to be accessed outside of the main Carly Rae Creative website. Carly Rae Creative does, from time to time, send out notices to remind members of their benefits and to contact us for tips to utilize them. Please be aware of all the benefits that are available to you and make good use of them.
Expectation of Technical Support
Carly Rae Creative does not guarantee any level of technical support. Our services and website are set up to be very simple, straightforward and easy to utilize. We will always do our best to make sure Members are able to utilize the services within the website and any other videos, documents, links, interfaces, groups, software, etc. so that Members understand the workings of their Membership with us.
However, we do not provide in-depth technical support for Facebook, Google, Google Sheets, PayPal, or any other third-party provider we use to deliver Member services and benefits. It is the sole responsibility of the Member to seek out the training and support to use those and other services not owned/operated by Carly Rae Creative.
Support Request Submission Policy
We require that support requests be emailed to [email protected]. We do not provide nor guarantee support through any other channels. We do not accept support requests through Facebook or any other social media channels.
Account Changes
If you need to make changes to your account such as to advise us of a change of mailing address, phone, etc. please send us an email and we can make those changes for you immediately. It is your responsibility to make sure that your PayPal account, or any other billing method you’ve chosen, has sufficient funding sources to honor your agreed payment with us and to keep your credit card number or expiration date, if you use that source, up-to-date. If you used your credit card and didn’t go through PayPal we may be able to send you a link to do it yourself. Please email [email protected] for assistance. We do not update billing manually.
Refunds
At Carly Rae Creative, we make every effort to ensure proper and timely billing. Should you suspect a billing error, please let us know right away. All disputes must be sent to us in writing at the following e-mail: [email protected] and within 60 days of the suspected error in order to allow research and processing time. We may ask you to provide billing statements or other documentation. We will research the issue, and should a refund be necessary, we will promptly make the situation right. However, remember that your billing is processed via PayPal Subscriptions and it is your responsibility to cancel the billing as we have no access to do so for you.
For further refund policies please see above under cancellations.
Copyright Material
Carly Rae Creative reserves and maintains all rights to the materials published through our website and other channels which are authored, created or originated by Carly Rae Creative, Carly Rae Studio, and/or Carly Rae Robinson. The content of Carly Rae Creatives’ public website, social media and any resources we create or author, are owned or licensed by Carly Rae Creative and our trusted partners and is intended for paying members use only.
Any content that is in our subscription-based, paywall-protected download area is for members only and carriers a copyright by the author.
Members are only allowed to reprint certain content owned and copyrighted by Carly Rae Creative and/or Carly Rae Robinson ONLY with prior written permission from Carly Rae Creative or the author. If we learn that anyone is sharing our copyrighted materials without our consent, we will take every legal steps necessary to protect our product.
Intellectual Property Rights
The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or
proprietary rights laws. These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows:
● Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
● You may store files that are automatically cached by your Web browser for display enhancement purposes.
● You may download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution.
● If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
You do not have the right to delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site. You must not access or use for any commercial purposes any part of the Website or materials available through the Website. If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy
any copies of the materials you have made. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.
Links from the Website
If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to or from this Website, you do so entirely at your own risk and are subject to the terms and conditions of use for such websites.
Downloads
Carly Rae Creative assumes no responsibility to the damage of the members’ or visitors’ computers or software. A member or a visitor who views or downloads material content or interacts with this site does so at his or her own risk.
Affiliate Terms and Conditions
Our Carly Rae Creative affiliate program terms and conditions can be read here.
Results are the sole responsibility of the Client
Client agrees that Carly Rae Creative services are consultative in nature and that decisions made and actions taken, based on input or advice from Carly Rae Creative, are ultimately the complete responsibility of the Member and Carly Rae Creative shall have no liability or responsibility for any actions of client taken (or not taken) in connection therewith. Carly Rae Creative makes no guaranties or warranties, expressed or implied, as to results to be achieved, or as to the consequences of any actions taken or not taken by Members. Please remember that the only one who can move your career and life forward and make it better is you.
Disclaimer
Carly Rae Creative cannot provide any warranties or guarantees of its services or advice provided on this site, expressed or implied, because so much depends on your willingness to help yourself. We do promise, however, to provide honest, quality service with grace and integrity and we hope you will enter into this relationship in a spirit of mutual benefit. We believe you will be satisfied with our service.
We look forward to building an honest, long-term business relationship with you. If you have any questions or concerns please contact us.
I have read the policies provided here and I agree to abide by the terms in this agreement. I understand my role and Carly Rae Creative role in this program and will ask questions to clarify anything I don’t understand prior to signing up for the Carly Rae Creative. By signing up online via our secured shopping cart and making my payment signifies that I am fully satisfied in my understanding of this agreement, the membership program I am agreeing to, and Carly Rae Creatives’ policies regarding the guarantees and warranties of the program.
This website is operated by Carly Rae Studio
Any additional feedback, comments, requests for technical support and other communications relating to the Website should be directed to [email protected]
